1 .Q: Is there any warranty? A: All our brand products enjoy 12 months’ warranty, and we provide after sales service and technical support, when find any questions in installing, feel free to contact us.
2.Q: Whether your product can be customized? A:We accept customized
3.Q: If I have a question and I would like your advice, how should I contact you? A:You can directly contact our sales team by whatsapp, email or make a call. We will respond with quick service maximum within 12 hours.
4.Q: Which certificates do your products approve? A:We have got CE, FCC, ISO9001. For explosion-proof type, we have got explosion-proof certificate.
5.Q:Do you product the Original material by yourself? A:Our raw materials are purchased, they are high quality material.
6.Q: Is there cheap shipping cost to import to our country? A:For small order,express will be best. And for bulk order,sea ship way is best but take much time.For urgent orders, we suggest via air to airport plus our ship partner send to your door.
7.Q: Are you the factory or one trading company? A: We are a factory. We often collaborate with many foreign client.
8.Q: How to precede the order if i have our own logo to print? A:Firstly, we will prepare artwork for visual confirmation,and then we will produce a real sample for your confirmation, if mockup is ok, finally we will go to mass production.
9. Q: How about the package? A:We supply various sizes of package according to the products, normally we packed 1 set in a box, 6 sets or 12 sets in a carton.
10. Q: If one of the transmitter or receiver is damaged, can I buy it? A:Be sure that is our brand products, you should provide S/N No. and CH No. on the label of the products.
